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WARRANTY & RETURNS

Warranty Coverage

McLane Manufacturing Limited Warranty

For all new equipment and parts, for a period of one year following the date of purchase for residential use, or a period of 60 days following the date of purchase for commercial use, McLane Manufacturing ("the Factory") will offer replacement parts to the original purchaser ("Purchaser") free of charge for any part which has been determined to be defective in material or workmanship.
  • Any and all engine defects are handled by the engine manufacturer. We are unable to assist you with your engine warranty claim. Warranty repairs for engines must be performed by an engine-manufacturer authorized service center.
  • Equipment must be used in a manner described in the Owner's Manual, including following all routine service and maintenance. This responsibility is solely the Purchaser's. Failure to follow prescribed maintenance or misuse of the equipment voids this warranty.
  • The use of any aftermarket parts voids this warranty.
  • This warranty is explicitly not a warranty against normal wear and tear, abuse, neglect, product modification, bad fuel, lack of or using improper lubricants, or using the tool or equipment for a purpose or in a manner it was not designed for.
  • The original part must be assessed by either the Factory or a factory authorized service center. It is the Factory and/or service center's sole and expert discretion to determine if the part is defective.
  • All transportation costs from Purchaser to the Factory or authorized service center are the sole responsibility of the Purchaser. Parts deemed not defective may be shipped back to Purchaser at Purchaser's sole cost, and are otherwise deemed abandoned after 30 days.
  • It is at Purchaser's discretion to replace these parts themselves, or contract with a service provider to replace the parts. In all cases, Purchaser is solely responsible for all labor costs.
  • Shipping damage is not a warrantable claim.
  • There are no other expressed or implied warranties.

Warranty Claims Process

Please reach out to sales@mclanelawnmowers.com to initiate a warranty claim, including proof of purchase, clear pictures (and, ideally, videos) of the affected parts and assembly, and a brief description of the issue and when it occurred. You will be issued an Return Goods Authorization ("RGA") and directed to the Factory or an appropriate factory authorized service center to pursue this claim. Do not ship any parts before being issued an RGA and a ship-to location.

Shipping Damages

Immediate Inspection Requirement

The original Purchaser ("Purchaser") is required to inspect any equipment or parts upon receipt.
  • Do not sign to accept any shipment before taking care to inspect it for damages. Failure to inspect may limit your rights to return or repair equipment that was damaged in shipment.
  • Damage must be reported within 48 Hours of delivery. Claims made after this window may be denied as we are unable to file a timely claim with the carrier.
  • IMPORTANT: Do not add fuel or oil to a unit you intend to report as damaged. Once a unit has been fueled, it is legally classified as Hazmat and cannot be returned via standard carrier.
  • Visible Damage at Delivery: If the box shows visible signs of damage (crushed, punctured, or torn), please ask the UPS driver to mark the shipment as "Damaged" in their system before you sign for it. Take photos of the box before the driver leaves.
  • Once you open the unit, if the damage is minor (e.g., a bent handle or fuel tank), notify us immediately and we will ship replacement parts. Do not refuse the shipment for minor cosmetic issues, as this delayed return process can complicate your claim.
  • Keep the Packaging: Please retain the original shipping carton and all internal packing materials. UPS/FedEx often requires a physical inspection of the packaging to honor a damage claim. Original packaging is required for any potential unit exchanges to ensure safe transit.

Reporting Process & Documentation

Please reach out to sales@mclanelawnmowers.com to initiate a claim for shipping damages, including proof of purchase, clear pictures of the outside of the box (before opening, if damage was noted before opening), clear pictures of the affected parts and assembly, and a brief description of the issue.

Resolution: Replacement Parts vs. Unit Exchange

To get you up and running as quickly as possible, our standard resolution for minor shipping damage (such as bent handles, cracked plastic covers, or dented fuel tanks) is to ship replacement parts immediately at no cost to you. If the unit is structurally compromised or non-functional and cannot be repaired with simple replacement parts, you will be issued an Return Goods Authorization ("RGA") for a full unit exchange.

Shipping & Transit Policies

  • Delivery Estimates Not Guaranteed: Any delivery dates provided are good-faith estimates based on current availability, manufacturer lead time, and carrier data; they are not guaranteed. McLaneLawnMowers.com is not liable for any delays caused by the carrier, weather, or other factors outside of our direct control. No refunds or shipping cost credits will be issued due to carrier transit delays. McLaneLawnMowers.com is unable to act as an intermediary for real-time tracking updates; please contact the carrier directly for status inquiries.
  • Transfer of Risk and Title: For all orders, the risk of loss and title for the merchandise passes to the Purchaser upon our delivery of the goods to the carrier (defined as the generation of a carrier scan or the package leaving our facility). Once an order is "In Flight," it is considered fulfilled by McLaneLawnMowers.com. The carrier assumes responsibility for the physical transit of the goods. McLaneLawnMowers.com is not responsible for packages that are delayed, diverted, or held by the carrier.
  • Lost in Transit / Insurance Claims: A package is only considered "Lost" once the carrier officially declares it as such following a formal investigation.
    • Investigation Requirement: If a package is delayed, a formal trace/investigation must be completed by the carrier before any remedy is offered.
    • Claim Process: Because McLaneLawnMowers.com is the Shipper of Record, we will initiate and manage the insurance claim with the carrier.
    • Resolution: Refunds or replacement parts (subject to availability) will only be issued after the carrier has officially declared the package lost and the claim investigation is finalized. McLaneLawnMowers.com does not issue "pre-emptive" refunds for packages that are still in the carrier's possession.

General Returns & Cancellations Policy

Cancellations

Orders may be cancelled at no charge only if the request is received before the order has been processed for shipment. Once a tracking number has been generated or the item has been picked up by the carrier, the order is considered "In Flight." Because our shipping process moves quickly to ensure fast delivery, orders that have reached the 'In Flight' stage must be processed as a general return.

General Returns Eligibility & Conditions

We accept returns of New, Unserviced, and Unused merchandise within 60 days of receipt.
  • No Fuel, No Oil, No Usage, No Exceptions For safety and legal reasons, as well as the rules imposed by US freight carriers, we cannot accept returns of any equipment that has been fueled or oiled. Once a unit has been fueled, it is ineligible for return.
  • Original Condition: Merchandise must be unaltered. Equipment cannot have been mechanically worked on. It cannot have any part added or removed. No aftermarket parts may be added to the equipment. If a wrench has touched it, your equipment is ineligible for return.
  • Saleable Condition: Merchandise must be returned in 100% new and saleable condition, including all original accessories, manuals, and the original factory carton.
  • Technical Advice & Part Compatibility: Any technical guidance or part identification provided by our staff is offered as a courtesy based on the information provided by the Purchaser. The final responsibility for verifying compatibility via part numbers or manuals rests with the Purchaser. Returns due to incorrect part selection are treated as general elective returns.
  • Non-Returnable Items: Electrical components, opened gasket kits, and custom-ordered parts are not eligible for return.

Fees & Shipping Costs

  • Restocking Fee: All general returns are subject to a 20% restocking fee. This fee is non-punitive, and covers the cost of inspection, repackaging, and administrative processing.
  • Deduction of Original Outbound Shipping Costs: The original costs to ship the goods to you (including orders that qualified for "Free Shipping") will be deducted from your return. This fee is non-punitive, and reimburses our cost of shipment.
  • Return Shipping: The Purchaser is responsible for arranging and coordinating shipment, and responsible for all return shipping costs to our warehouse in Hialeah, Florida, 33018. We recommend using a carrier that provides tracking and insurance, as we are not responsible for items lost or damaged during return transit.

Returns Process

Email sales@mclanelawnmowers.com to request a Return Goods Authorization (RGA) number. Once the unit is received and inspected (typically 1-2 weeks), a credit will be issued to the original payment method, less the restocking fee and original shipping costs. Do not ship any equipment or parts before being issued an RGA and a ship-to location.