WARRANTY:

We are an honest, dependable, and trustworthy company and we expect the same from our customers.

No manufacturer's warranty will cover normal wear, abuse, neglect, product modification, bad fuel, lack of or using improper lubricants, or using the tool or equipment for a purpose or in a manner it was not designed for.

All McLane products and the Briggs & Stratton and Honda engines that power them are covered by applicable manufacturer's warranties and are honored at any authorized dealer in your local area.

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McLane Mower and Edger Warranty:

"From ONE YEAR from purchase date for non-commercial and 90 days for commercial use, the manufacturer will replace for the original purchaser, FREE OF CHARGE any part or parts found upon examination by the Factory Authorized Service Representative to be defective in material and/or workmanship.

The new 2024 LC-series, ULC-series, and GK2 Series are now covered by a limited bedknife and reel warranty of 10 years for residential users and 5 years for commercial users. This warranty does NOT cover normal wear and tear, abuse, neglect, or damage caused by using the mower for a purpose or in a manner it was not designed for. This warranty provides the purchaser with confidence that the bedknife and reel are constructed of the best possible materials and will provide many years of dependable service when used and maintained correctly.

All transportation charges on parts submitted for replacement under this warranty must be borne by purchaser.

This warranty shall be effective only if the original warranty registration card is properly completed and returned to McLane, Inc. within 10 days of purchase.

There is no other warranty expressed or implied."

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RETURNS:

Our goal is to provide customers with timely service in the event a return is necessary.

We accept returns of NEW & UNSERVICED merchandise within 30 days of customer's receipt of the product.

Orders may be cancelled within 24 hours at no charge. Orders cancelled after 24 hours or which are not accepted for delivery are subject to a 20% restocking fee.

The customer may choose to receive a product exchange or a credit by the same means payment was made.

Unfortunately, we are unable to accept returns of the following:

Merchandise which has been USED.

Merchandise which has been SERVICED.

Merchandise which has been FUELED.

All returns will be processed 1-2 weeks after receipt, provided the conditions outlined below are met.

Please allow 1-2 billing cycles to show credit.

Notation & Packaging:

Merchandise must include all accessories packed in the original factory carton in a 100% new & saleable condition.

Merchandise not in original packaging will incur a minimum 20% restocking fee.

Incomplete returns will receive a credit reflecting any missing parts/accessories.

Return Shipping:

The customer is responsible for the return shipping to our warehouse located in Bronson, Florida.

All shipments must be labeled with a Return Goods Authorization (RGA) number.

Returns not clearly labeling this number on the outside of the package will be refused.

Call us Toll-Free: 800.992.0177

or

Click HERE to email us for an RGA number.

Email Address: CustomerCARE@DolphinOPE.com